Our Story
The Massage Studio is dedicated to providing quality massage treatment by our skilled practitioners. We continue the traditional Thai massage tradition, complimented by diverse Asian practices. With our menu of therapeutic or relaxation massage, we promote the art of wellbeing amidst our busy, stressful lives. And we embrace a culture of respect at The Massage Studio for our team of therapists and our massage practice. ​
Our Philosophy
At The Massage Studio, we maintain that Asian massage is both a form of therapeutic treatment and the craft of bodywork. We embrace the . We continue the traditional Thai massage tradition, complimented by diverse Asian practices. With our menu of therapeutic or relaxation massage, we promote the art of wellbeing amidst our busy, stressful lives.
Our Studio
Join us and enjoy the creative design, the green spaces, the large private rooms, and the unique neighbourhood. Close to the city and easily accessible, The Massage Studio brings a fresh, new face to the community of Thai and other Asian therapeutic massage practices.
 |  |  |  |  |
|---|---|---|---|---|
 |  |  |
Our Policies & Procedures
We seek to provide quality service and a warm, relaxed experience. We focus on creating a healthy space and culture, so these policies and procedures primarily serve as a guide to provide clarity for you and our team with rules regarding fees and refunds designed to enable clear and transparent procedures for customers and a fair and sustainable booking system for The Massage Studio team.
Cancellation
If you have to cancel your appointment on the day of treatment, please provide at least 3 hours notice to enable other potential customers to book. Cancellations within 3 hours of appointment will be subject to a 30% late cancellation fee, which will be deducted from the customer account with Fresha or via invoice.
No Shows
As No Shows are very disruptive to our therapists, a 75% No-Show Fee will be deducted from the customer account with Fresha or via invoice.
​
Refunds
Any dissatisfaction with a treatment or therapist should be communicated with the therapist within the initial 10-15 minutes of the treatment, with the customer entitled to discontinue the treatment within this timeframe with full refund if the dissatisfaction cannot be remedied. Typically, the therapist will adjust the treatment as they welcome feedback and requests within the scope of the chosen treatment.
​
Safety & Respect
Any request for sexual activities will not be tolerated and the therapist reserves the right to end the treatment immediately if feeling unsafe. Please communicate concerns and preferences with the therapist during the massage in the knowledge that there will be occasional misunderstandings. We encourage an empathic and respectful atmosphere within the room.
Gift Vouchers
We encourage gift vouchers to be remitted for the treatment indicated. However, if a different treatment is requested the excess or remainder of the voucher value will be based on the price of the treatment rather than time length (ie. a 60-minute treatment doesn’t equate to 2 x 30-minute treatments).
Complaints
We understand that, while we seek to maintain a high quality of service, there will be occasions of dissatisfaction with the treatment or experience. Please let us know if you are not happy for any reason as we will address the concerns as they come to light. We welcome your feedback via email at contact@themassagestudios.com.au
​